Blog - Delayed Journey on 10th July (2010-07-18)

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Delayed Journey on 10th July (2010-07-18)

Category: Rants. Posted: 2010-07-18 23:08:09 BST.

Copy of e-mail to First Great Western (2010/07/17 16:28)

PLEASE INCLUDE THE FULL TEXT OF THIS E-MAIL IN ANY REPLY.

Dear Sir or Madam,

I travelled from Langley to Blackheath on 10th July. According to your website, the train that I wanted to catch (the 15:58) was cancelled, so I delayed leaving home and caught the 16:28. As you're aware, I have complained many times about the lack of a credit card reader on the ticket machine at Langley station, but I found that there is no longer a ticket machine at Langley station at all. I therefore had to buy a permit to travel, and buy a ticket at Paddington. Waiting in the queue at the barrier at Paddington station took at least 10 minutes, resulting in a total delay of about 40 minutes.

I therefore expect you to pay compensation based on the total price of my single ticket (£6.25 with a Network Card discount). I will post the ticket to you later on today.

Yours faithfully,

Rob Dickson

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